Conditions consistant with the operating schedule
Access Control
1/ As a license holder we will ensure that the shop and collection orders are stopped at 23:00 and Delivery Only service will be available from 23:00 onwards. We have a dedicated telephone number (0161 7980001) in place and a duty manager will be ready to take customer orders over the phone for delivery after 23:00. We also have a website and an app for our customers to place food delivery order after 23:00 onwards as no walk-in customers will be allowed after 23:00. When customer place an order over the phone we will inform them that it is Delivery Only service after 23:00.
Surveillance
2/ As a license holder and as a business we have already installed a good quality CCTV for the safety of our staff, customers and premises in general.
Rule Setting
3/ As a license holder we will ensure that no walk in or collection customers are permitted in our shop after 23:00. We also do not sell alcohol. Additionally, we do not have any seating or serve table meals for customers as our business is Delivery focused pizza shop.
Deliveries (nuisance)
4/ As a license holder we will have a direct telephone number for the duty manager which will be prominently displayed at the shop front alongside signage where it can conveniently be read from the exterior of the premises by the public. The telephone will be manned at all times the premises is open for licensable activities.
No supply chain deliveries or collections relating to licensable activities at the premises will take place between the hours of [23:00-04:00].
5/ As a license holder we will train our delivery drivers to conduct the delivery in a manner that will not cause a noise disturbance to the occupiers of any residential properties surrounding the delivery address. This includes the avoidance of slamming doors, playing loud music, shouting, over-revving engines and sounding horns to signal their arrival. The driver shall turn the engine off immediately upon arrival at the delivery address and will park considerately without causing any obstruction to the highway.
6/ As a license holder we will inform our customers when placing the order that they will not be able to collect the order from the vehicle. All deliveries will only be made directly to the property address and customers will not be permitted to take orders from the vehicle.
Litter and cleansing
7/ As a license holder we will clean daily outside area of the premises, including [customer entrance area] will be swept regularly, and litter and sweepings collected and stored in the bins. We have a commercial contract in place with Biffa to collect commercial waste on a weekly basis. We have two large bins one for general waste and the second bin is for cardboard and any other recycling material.
8/ All our takeaway packaging and wrappers are clearly identifiable by way of our company logo and name.
9/ We are a delivery focused pizza shop and we do not have any seating or table serve facility for our customers.